This is the second of Scherkenbach’s books. This ground breaking book integrates the Deming Philosophy into an executable form for industry. The book is printed in English, Spanish, Portuguese, and Chinese. This book is based upon the author’s work at Ford and General Motors and over 1,000 occasions traveling with Dr. Deming. The first section of the book includes excellent commentary of Process Definition, the Voice of the customer and the Voice of the Process, the lessons from the Red Bead and Funnel Experiments, the Deming Cycle, and Barriers to change. The second section includes ways to operationalize the Deming Philosophy. In this section are thorough discussions of Organization for Quality, Attributes of a Leader of Profound Knowledge, Operational Definitions, Dr. Deming’s philosophy regarding evaluation and grading, and the need for education and training. Also excellent is Scherkenbach’s integration of the Malcolm Baldridge Award criteria with Deming’s 14 Points.

$30.00

Click on PayPal to buy this CD-ROM edition.